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Refund and cancellation policy

This policy explains the terms for refunds, cancellations, and disputes related to paid services on Bharosilo, in compliance with Nepal's E-Commerce Act 2081 and Consumer Protection Act 2075.

Sections

Last updated: July 24, 2026

1. Introduction

Bharosilo is primarily a free review platform. This policy covers any paid features, services, or transactions that may be offered in the future, including but not limited to business listing promotions, advertising, or premium account features.

This policy complies with the E-Commerce Act 2081 (2025) and the Consumer Protection Act 2075 (2018) of Nepal.

2. Scope of this policy

Bharosilo connects users with businesses and services through reviews and listings. The platform itself does not sell goods or services directly, except for optional paid features for business owners. As such, this policy covers:

  • Paid listing features (e.g., promoted listings, advertising).
  • Premium account features (if introduced).
  • Any other paid services offered through Bharosilo.

This policy does not cover transactions between users and businesses listed on Bharosilo. Those transactions are governed by the respective business's own refund and return policies.

When you purchase a paid feature on Bharosilo, you agree to pay the fees displayed at the time of purchase. All prices are listed in NPR (Nepalese Rupee) and include applicable taxes as required by law.

Paid features are billed in advance on a recurring basis (e.g., monthly or annually) unless otherwise stated. You can cancel your subscription at any time through your account settings.

4. Refund requests

Refund requests are handled on a case-by-case basis. You may request a refund within 14 days of purchase if:

  • The paid feature was not delivered or activated as described.
  • The feature contains a technical error that prevents its use and cannot be resolved.
  • The purchase was made in error or due to a technical glitch.

To request a refund, contact us through the contact page with your account details, the transaction reference, and the reason for your request. We will respond within 15 business days as required by the E-Commerce Act 2081.

5. Cancellation

You may cancel a paid subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No further charges will be made after cancellation.

Partial refunds for unused portions of a billing period are not provided unless required by applicable law.

6. Disputes and chargebacks

If you believe a charge was made in error, please contact us first before initiating a chargeback with your payment provider. We will work with you to resolve the issue.

Disputes are handled in accordance with the Consumer Protection Act 2075 and the E-Commerce Act 2081.

7. Contact

For refund or cancellation requests, contact us through the contact page or at [email protected]. Include your account email, transaction details, and reason for the request.