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E-commerce compliance

Bharosilo's compliance with the Electronic Commerce Act 2081 (2025) of Nepal, including registration, disclosures, and consumer protection.

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Last updated: July 24, 2026

1. Introduction

Bharosilo is a review platform that connects consumers with businesses, services, and professionals across Nepal. As an electronic commerce intermediary operating in Nepal, we comply with the Electronic Commerce Act 2081 (2025) ("E-Commerce Act"), the Electronic Transactions Act 2063 (2008), the Consumer Protection Act 2075 (2018), and the Privacy Act 2075 (2018).

This page outlines our compliance with these laws and provides information required by the E-Commerce Act.

2. Registration

Bharosilo is registered with the relevant authorities in Nepal as required by the E-Commerce Act 2081. Our business registration details are as follows:

  • Platform name: Bharosilo
  • Type: Review and discovery platform (intermediary business)
  • Jurisdiction: Nepal
  • Contact email: [email protected]
  • Office address: Hetauda, Nepal

3. Platform disclosures

In compliance with the E-Commerce Act 2081, Bharosilo provides the following disclosures:

  • Terms of use: Our Terms of Use govern the use of the platform and are available on every page.
  • Privacy policy: Our Privacy Policy explains how we collect, use, and protect your data.
  • Cookie policy: Our Cookie Policy explains our use of cookies and tracking technologies.
  • Refund and cancellation policy: Our Refund Policy covers paid features and services.
  • Community guidelines: Our Community Guidelines explain what content is allowed.
  • Data deletion: Our Data Deletion page explains how users can request deletion of their data.

4. Consumer protection

Bharosilo is committed to consumer protection in compliance with the Consumer Protection Act 2075 and the E-Commerce Act 2081:

  • Transparent information: Business listings display available information including contact details, location, category, and services.
  • Review authenticity: We have moderation systems to detect and remove fake, paid, or misleading reviews.
  • Business verification: Owners can claim listings with evidence of ownership, and verified listings are marked as such.
  • Reporting: Users can report reviews, listings, or content that violates our guidelines or applicable laws.
  • No fake reviews: Posting fake reviews is prohibited under our terms and is actionable under the E-Commerce Act 2081.

5. Grievance redressal

In compliance with the E-Commerce Act 2081, Bharosilo provides a grievance redressal mechanism:

  • Reporting content: Users can report reviews, listings, and other content through the reporting tools available on the platform.
  • Contact form: Users can submit complaints and inquiries through the contact page.
  • Response time: We aim to respond to all complaints within 15 business days as required by the E-Commerce Act 2081.
  • Record keeping: Complaints and resolutions are logged and maintained for compliance purposes.

6. Data protection and privacy

Bharosilo complies with the Privacy Act 2075 and the Data Act 2079. We protect user data through:

  • Obtaining consent before collecting personal information, as required by the Privacy Act 2075.
  • Limiting data collection to what is necessary for platform operations.
  • Implementing encryption and access controls to protect stored data.
  • Allowing users to access, correct, and delete their data.
  • Not selling personal information to third parties.

For full details, see our Privacy Policy.

7. Contact and grievance officer

For questions about our e-commerce compliance, consumer protection issues, or to file a complaint: